Bot with a Purpose, How Chatbots have Evolved

October, 2021

Based on the Oxford dictionary definition, Chatbot, noun. /ˈtʃætbɒt/ /ˈtʃætbɑːt/ ​a computer program that can hold a conversation with a person, usually over the internet.

The above definition only partially matches our experience of chatbots. We have observed that chatbots do allow us to interact with digital devices as if we are communicating with a real person. They are designed to simulate the way a human would behave with a conversational partner. In many cases, they are designed so sophisticatedly as digital assistants that they learn and evolve to deliver personalization and memory like a real human. Most of us have interacted with a chatbot knowingly or unknowingly; be it a product research assistant, a ticket booking assistant, or a general chit chat assistant like Siri. Presence and advancements in chatbots have shrunk the gap between software and humans. All of this has been achieved because of AI, automated rules, natural language processing (NLP), natural language generation (NLG), etc. However, this was not always the case.

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